Booking Terms & Conditions

PLEASE READ THESE BOOKING TERMS & CONDITIONS CAREFULLY

These properties are managed by Oxygen Conservation Ltd (us, our or we). We are registered in England and Wales under company number 13340769 and have our registered office at Oxygen House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

The properties to which these terms apply are: Invergeldie Farmhouse at Invergeldie Estate, Fintullich at Invergeldie Estate and Blackburn Cottage at Blackburn and Hartsgarth Estate(together, the Properties, and each individually a Property).

1 The Contract

This is a contract for short-term holiday accommodation between us and the person making the booking and all members of the holiday party (referred to as you, your or guests) under the booking conditions set out herein (the Contract).

Scottish law will govern the Contract.

The person whose name is on the booking (the Responsible Person) agrees to take full responsibility for ensuring that the Contract is adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with us on request.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the address you provide. This does not form a contract between you and us. A contract shall only arise when your booking is subsequently confirmed by email or post.

This Contract is made on the basis that the property is to be occupied by you for a holiday as mentioned in the Housing (Scotland) Act 1988. You acknowledge that no tenancy is granted by the Contract.

You undertake to use the Property solely for its purpose as self-catering holiday accommodation and to accept our right to refuse access to the accommodation to any person, whether the Responsible Person or a guest of the Responsible Person, deemed unsuitable. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in us requiring the Responsible Person or their guests to vacate the Property.

Where your booking is made through a third-party platform (such as Airbnb or Booking.com), the platform’s own terms and conditions will also apply to your booking. In the event of any conflict between those platform terms and these terms, these terms shall govern your stay at the Property to the fullest extent permitted by the platform’s terms.

2 Payment

Bookings are confirmed on receipt of both the booking form and a deposit of 35% of the lodging cost (being the nightly accommodation charge for your booking as set out in your booking confirmation, excluding any separately booked activities or experiences, which are governed by separate terms). The balance of the lodging cost is due for payment 60 days before the arrival date. You will be sent an email notification when the balance is due. If payment of the balance has not been received 60 days before the arrival date, we will assume that you wish to cancel and will treat the booking as cancelled by you. Where a booking is made within 60 days of the arrival date, full payment is due at the time of booking.

Entry to the Property will not be permitted until payment in full has been received and cleared.

All prices quoted are inclusive of VAT at the applicable rate. We reserve the right to correct pricing errors; where a material error is identified before confirmation, we will notify you and give you the option to proceed at the correct price or cancel for a full refund.

3 Cancellation

Cancellations must be immediately notified to us by email following any occurrence giving rise to the need to cancel. Delay in advising us of the need to cancel may result in us being unable to re-let the Property and may prejudice any refund that we are able to make to you.

We offer flexible cancellation to reduce the stress and uncertainty of booking your holiday. You may cancel your booking and obtain a refund of the lodging costs on the following basis:

• Up to 60 days prior to arrival: a full refund of lodging costs;
• From 59 to 30 days prior to arrival: a 50% refund of lodging costs;
• From 29 to 15 days prior to arrival: a 25% refund of lodging costs; and
• Fewer than 15 days prior to arrival: no refund available.

Partial refunds: where we are able to re-let all or part of the period of your booking, we will arrange for you to be refunded the amount received by us up to the extent of your loss (which may be a reduced sum given the last-minute nature of any re-letting) less any associated costs incurred.

We strongly recommend that you take out comprehensive travel insurance to cover your cancellation and other risks. If you choose not to do so, you accept responsibility for any loss that you may incur due to your cancellation.

4 Circumstances Beyond Our Control (Force Majeure)

If for any reason we have to cancel your booking in advance due to circumstances beyond our control (for example, fire, flood, or destruction of or damage to the Property) (force majeure), you will be refunded the full amount of the booking. If we have to terminate your holiday early due to a force majeure event, you will be refunded part of the lodging costs based on the time remaining of the booking. This will be the full extent of our liability. No additional compensation, expenses, consequential losses, or costs will be payable.

5 Liability

Nothing in this Contract limits or excludes our liability for: (a) death or personal injury caused by our negligence or the negligence of our employees or agents; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015 (as applied in Scotland).

Our total liability to you under or in connection with this Contract (other than for the matters listed in the paragraph above) shall not exceed the total lodging costs paid by you for the relevant booking. Neither we nor our employees, agents, or representatives shall be liable to you for loss, damage, or injury to you or any member of your party or your or their property or vehicles as a consequence of this Contract or the occupancy following therefrom, or any indirect or consequential loss, loss of enjoyment, loss of profit, or loss of anticipated savings arising from your stay or from any breach of this Contract.

You indemnify us against loss, damage, or injury sustained to the Property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.

6 Right of Entry

We and our representatives shall be allowed reasonable right of entry and access to the Property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance. We will give you reasonable notice wherever practicable, except in an emergency.

7 Accuracy of Details

Our website is as accurate as possible but cannot be warranted, nor do the descriptions of the properties form part of this Contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the properties without notice.

8 Terms of Use

Check-In and Check-Out

Check-in is from 3:00 pm on the day of arrival. Check-out is by 10:00 am on the day of departure. Early check-in or late check-out may be available on request and is subject to availability. These cannot be guaranteed without prior written confirmation from us. We require this time to ensure that the Property is properly prepared for incoming guests.

Departure Requirements

On departure, you are required to leave the accommodation in a clean and tidy condition. This includes completing the washing-up, emptying the dishwasher, placing rubbish in bin liners and transferring it to the outside bins, and ensuring that ovens are clean and free from grease. We reserve the right to make a charge of £100 for additional cleaning if the accommodation is not left in a satisfactory condition.

Parking

Dedicated parking is provided for each Property. Guests are asked to use only their designated parking area and to avoid parking on grassed areas, shared access roads, or main driveways at all times.

EV Charging

An EV charging point is available at each Property for guest use. Use of the EV charging point is at your own risk and subject to any reasonable instructions displayed on or near the unit. We do not accept liability for any damage to vehicles arising from use of the charging point, save where such damage is caused by our negligence.

Photography and Filming

Personal photography and filming for private use is welcome at the estate. Commercial photography, filming, or content creation (including for social media accounts operated on a commercial basis) requires our prior written consent.


9 Equipment and Appliances

Kitchen Appliances

Each Property is equipped with standard kitchen appliances including a coffee machine, kettle, and toaster, together with other appliances as described in the property listing. Guests are asked to use all appliances in accordance with any instructions provided and to report any faults promptly.

BBQ Facilities

BBQ facilities are not currently available at the Properties. They are planned for introduction in summer 2027, at which point these terms will be updated accordingly.

Firepit

All three Properties are equipped with an outdoor firepit. The firepit must be used responsibly and in strict compliance with the following requirements:

• The firepit must never be left unattended whilst in use.
• The firepit must be fully extinguished before leaving the outdoor area.
• During periods of dry or elevated fire-risk weather, firepit use may be suspended at the discretion of our management team to reduce the risk of wildfire or uncontrolled fire. Guests will be notified of any suspension as soon as reasonably practicable.
• You must comply with any additional fire safety guidance displayed at the Property or provided by estate staff.

Failure to comply with these requirements may result in termination of your right to occupy the Property and could constitute a criminal offence under fire safety and environmental legislation.

Log Burner

All Properties are equipped with a log burner. The log burner must be used responsibly and in accordance with the following requirements:

• The log burner must not be left unattended whilst in use.
• The log burner must be allowed to burn down, with the door and flue closed, before leaving the Property or retiring for the night. Do not attempt to extinguish the burner with water.
• Only approved fuel should be used. Please do not burn household waste, treated timber, or other unsuitable materials.
• You must comply with any operating instructions displayed at the Property.

We accept no liability for personal injury, death, or property damage arising from misuse of the firepit or log burner.

10 Number of Persons Using the Property

Under no circumstances may more than the maximum number of persons stated in the property listing occupy the Property. We reserve the right to refuse entry or require departure if this condition is not observed.

Guests must use the beds provided. Camp beds and inflatable mattresses are not permitted.

Any persons other than members of your party included in the original booking must not use the facilities at the Property and are not permitted to stay overnight.

11 Stag and Hen Parties

Stag, hen, or large single-sex parties are not accepted at any of the Properties. By making a booking, the Responsible Person confirms that the booking is not for such a party. If, on or before arrival, it becomes apparent that the booking is for such a party, we reserve the right to refuse entry or require the party to leave, without refund, in accordance with Section 14.

12 Pets

Well-behaved dogs are welcome at the Properties. The following conditions apply to all guests bringing dogs to the Properties:

• Pets must be supervised by the Responsible Person or a member of the holiday party at all times.
• Pets are not permitted on any furniture or soft furnishings, or in any bedroom, within the Property.
• Dogs should be kept on a lead when on the wider estate (outside the enclosed garden of your Property), to protect ground-nesting birds, livestock and other wildlife. Particular care must be taken during ground-nesting season (typically 1 March to 31 July), during calving season (typically 1 March – 30 June) and around livestock. Dogs must not be allowed to approach or disturb livestock.
• Each Property has an enclosed garden and perimeter, within which dogs may roam freely throughout the year.
• Any damage caused by pets remains the responsibility of the guest and may be charged in accordance with the provisions of Section 13 (Care of the Property and Damages) below.
• A maximum of two dogs are permitted at the Property.

• Guests are asked to confirm the number of dogs at the time of booking. Pets other than dogs are not permitted without our express prior written consent.

13 Care of the Property and Damages

You are responsible for the Property and are expected to take all reasonable care of its furniture, fittings, pictures, and effects. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning.

You undertake to leave the Property secure if left unoccupied during the period of the let.

You must not use the Properties for any dangerous, offensive, noxious, noisy, or immoral activities, or carry on any act that may be a nuisance or annoyance to us or to neighbouringproperties.

Smoking and vaping are not permitted indoors at any Property. Outdoors, smoking and vaping are permitted only in designated areas. Please dispose of cigarette ends responsibly and never discard them on the ground or in vegetation. We may suspend outdoor smoking during periods of dry or elevated fire-risk weather.

You must reimburse us on demand for the reasonable cost of any damage, breakage, or additional cleaning required as a result of your stay, fair wear and tear excepted. We will not charge for minor breakages (such as individual items of crockery or glassware) unless they form part of a pattern of damage.

If you lose a key, we will replace it upon your payment of the cost of cutting a new one.

14 Forfeiture of Right to Occupy

We may terminate your right to occupy the Property with immediate effect and without refund where you or any member of your party commits a material or repeated breach of this Contract, including but not limited to:

• More people than declared on the original booking attempt to take up occupation at the start of the holiday or occupy during any part of the holiday.
• Overnight visitors are present without our express permission.
• Any illegal activity takes place or conduct that may cause unreasonable damage, noise, or disturbance.
• Guests smoke or vape indoors, or outside designated areas, at the Property.
• Guests bring pets to the Property contrary to the provisions of Section 12.
• Failure to comply with firepit or log burner safety requirements set out in Section 9.

• Causing or risking harm to protected species, habitats, or the conservation integrity of the estate.

15 Estate Conduct and Environmental Obligations

Guests must conduct themselves in a manner consistent with the estate’s conservation purpose and must comply with any reasonable instructions given by estate staff.

You must not disturb, damage, or remove any wildlife, flora, or fauna on the estate. Deliberate disturbance of protected species is a criminal offence under the Wildlife and Countryside Act 1981 and the Conservation of Habitats and Species Regulations 2017 (as amended). You must report any accidental disturbance or injury to protected species to estate staff immediately.

Open fires outside designated firepit areas are strictly prohibited at all times.

Please leave the estate as you find it. Take all litter with you or dispose of it in the bins provided. Guests are encouraged to engage respectfully with the natural environment and to support the conservation work taking place across the estate.

16 Data Protection

Oxygen Conservation Ltd is the data controller in respect of personal data collected in connection with your booking. We process your personal data to administer your booking, manage your stay, and comply with our legal obligations. Our lawful bases for processing are performance of a contract and, where applicable, compliance with a legal obligation.

We will not share your personal data with third parties except where necessary to perform the contract (for example, with payment processors, booking platforms, or estate management staff) or where required by law.

Our full Privacy Policy, which sets out how we collect, use, and retain your personal data and your rights under UK GDPR and the Data Protection Act 2018, is published at Website Terms of Use and Privacy Notice – Oxygen Conservation. By making a booking, you confirm that you have read and understood our Privacy Policy.

17 Complaints

Every effort is made to ensure that you have an enjoyable and memorable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the opportunity to resolve it. We value your custom and will do our best to address any issue during your stay. We cannot accept liability for complaints raised after departure that were not reported during the stay and where we were not given the opportunity to remedy the matter.

18 General

In the event that any individual term or clause in this Contract is found not to be permissible by law, the remainder of the agreement shall remain valid and in full force and effect.

We reserve the right to amend these terms from time to time. The version in force at the time of your booking confirmation shall apply to your stay.